Have Questions? Call (212) 858-0505 or REQUEST MORE INFO
Home Blog Links
Solucore Inc. - A Professional Elevator and Escalator Consulting Firm
Solucore Inc. - A Professional Elevator and Escalator Consulting Firm


Elevator and Escalator Safety Code CAN/CSA B44-2019 Two-way Communication Phone System

New Code Requirements Starting August 1st in Ontario!

If you have been following Solucore’s posts in an effort to keep your elevators up to date, you’ll know that a new code is on the horizon, and will take effect on August 1, 2022 in Ontario.

This new code will require you to have a two-way telephone system with video capabilities in your elevator. The phone system will have the ability to communicate with the use of a door open/door close button(s,) or with a unique button that accompanies these phones.

The difference between the current 2010 code and 2019 is as follows:

B44-2010 vs B44-2019 Phone System Comparison


The phone system would look like this (see image below) from Schindler Elevator. This is their solution to the code and their means to comply with the requirements. Rath/Janus has an easy-to-understand video that you can watch here: https://youtu.be/slJvSm9hCvkCAN/CSA B44-2019 Two-way Communication Phone SystemFigure 1 https://us.schindler.com/content/dam/website/us/docs/elevators/schindler-elevator-emergency-comm-visual-device-brochure.pdf/_jcr_content/renditions/original./schindler-elevator-emergency-comm-visual-device-brochure.pdf

Why is this important?

Each monitoring center has software that enables them to take information from the phone call, convert the data to a control system, and turn on the camera. This process permits you to communicate with passengers in the elevator.

If you happen to have an OEM Elevator (Schindler, TK, Fujitec, Otis, etc.) and you decide you want to switch companies, it’s not quite as simple as programming the phone line from company A to company B. In fact, there might be a charge for the transfer of the phone lines. There was a time when elevator companies used to require an OEM phone with no dialer, so if you switched companies, you needed to buy a new phone.

Hopefully this won’t be an issue we will run into with these new phones, however, we can all appreciate that one elevator company may not be able to host another elevator company’s phone system and you may have to buy a new phone system altogether.

by Ray Eleid, P.Eng. - Back to list

At Solucore Inc., we value experience and knowledge because there is a discernable difference between practical and theoretical experience.

Learn more

As recognized leaders in the industry, we maintain a proactive approach towards growth and technology.

Learn more

Copper infused stainless steel. How do we get copper in an elevator cab without compromising on the finish of stainless steel.
Learn more